Now welcoming partner pharmacies and clinics across the UK
Your online clinic, ready to go live. With AI that knows its limits.
Ready-written services, your own website, bookings and payments. Saha's AI prepares every case, so a registered professional can make every decision and you can focus on your patients.
Your services are ready. The route to them wasn't.
Requests arrive by phone, walk-in and web. Each one starts from zero and leaves through several systems. Saha gives that work one simple, governed route.
No moreWriting every pathway yourself
Services arrive ready
Written and kept up to date by Saha's clinical team. Your superintendent accepts each one.
No morePaying a web agency
Your website is built in
A storefront in your name and colours, with your regulator details in the footer.
No morePhone tag and paper forms
Patients book themselves
Any time of day, with the safety questions answered before they arrive.
No moreChasing payments
Payments, matched to each consultation
Stripe payment links, invoices and subscriptions, matched to each consultation.
No moreOpen loops
Every loop closes
Follow-ups and exceptions have a visible owner, so nothing drops between shifts.
For pharmacies & private clinics
From invite to live, in four steps.
We do the heavy lifting. Your team accepts the services, checks the details and presses go. Nothing goes live until every check has passed, and nobody can tick one by hand.
01 We set up your organisation and invite your admin
Go-live checklist
Your Pharmacy · example
0 of 10
Admin onboardedTwo-step sign-in onaccount
Premises registeredGPhC register
Superintendent verifiedGPhC register
First prescriber activestaff file
Services enabledAccepted by your superintendentservice log
Branding setstorefront
Pages publishedstorefront
Payments connectedStripe
Courier configuredOnly if you deliverRoyal Mail
Web address liveSaha
Unlocks at 10 of 10
Go live
Admin onboarded, Two-step sign-in on. Proved from: account.
Services enabled, Accepted by your superintendent. Proved from: service log.
Branding set. Proved from: storefront.
Pages published. Proved from: storefront.
Payments connected. Proved from: Stripe.
Courier configured, Only if you deliver. Proved from: Royal Mail.
Web address live. Proved from: Saha.
How it works
From booking to doorstep.
Every step runs on one platform, and a professional stays in charge of every clinical decision.
01 The patient
Books on your website
Any time of day. They choose a service and a time that suits them.
Travel health BookUrgent eye care BookWeight management Book
02 AI assistant
Answers the triage
Safety questions first, then the questions your clinician would ask.
Any other medicines?NoneChest pain? Red flag → 999
03 A professional
Reviews and decides
Your pharmacist, prescriber or optometrist makes every clinical decision and records the reason.
Triage answers reviewed Identity checkedDecided by a person · reason recorded
04 Stripe
Pays online
Through Stripe, matched to the consultation. No card details in chat.
Consultation (example) £25.00 Stripe link · Paid
05 Your team
Collect or delivered
Collect in store, or send with Royal Mail labels and tracking. Follow-ups are scheduled.
Ready to collect Royal Mail · tracked
Your brand, your patients
Patients book with your pharmacy, not a stranger.
Every partner gets their own online clinic. Patients see your name and branding throughout, and their care comes from your team.
Your own web address, logo and colours
The services you choose, written by Saha's clinical team and accepted by your superintendent
Your company and regulator details in the footer
Page templates follow ASA/CAP rules, so public pages never advertise prescription-only medicines
Brand colour
Nothing you type here is saved or sent. Connecting a domain you already own is in development.
yourpharmacy.saha.co.uk
YPYour PharmacyServices · How it works · Find usBook
Online care, collected or delivered
Online care from your local pharmacy team.
Private consultations, reviewed by our pharmacists. Collect in store or have it delivered.
Travel health Weight management Urgent eye care Pharmacy First
Your Pharmacy · GPhC premises 0000000 (example) · Powered by Saha
How AI triage works
From first hello to a professional's decision.
Real Saha screens · synthetic case · scroll or tap a step
This step: The patient
The patient explains it in their own words.
Saha opens the conversation on your website and offers only the services you've switched on. There's nothing to download.
Consent noted · services you offer only
This step: Saha assistant
Safety questions come before anything else.
Emergency signs are checked first, with simple yes or no answers. The assistant screens for danger signs. It does not diagnose.
Safety answers saved as structured data
This step: Saha assistant
Then the questions your clinician would ask.
Each service has its own questions, written by Saha's clinical team and accepted by your superintendent. Answers are saved section by section, not as a chat transcript.
Pathway answers · section by section
This step: Safety guardrail
Anything urgent leaves the queue at once.
If an answer suggests an emergency, the patient is told to call 999 or go to A&E straight away, using NHS wording. It is never put in a queue, and your team is alerted.
No booking made · team alerted
This step: The patient
The patient chooses a time that suits them.
When the questions are done, the patient picks an appointment from the times your practice has set. A registered clinician reviews their answers before the appointment.
Booking linked to the answers
This step: A registered professional
A professional reviews it and makes the decision.
The clinician sees a prepared summary, marked as decision support, with any flags raised in NHS wording. They assess the patient and decide. The AI never diagnoses or decides urgency.
Decision and reason recorded by a person
AIOS-DEMO-02Prepared summary · decision support
In their words
Left eye red and sore since yesterday
Safety questions
No sudden loss or change in vision reported
Contact lenses
Yes, daily
Light or discharge
Bright light is uncomfortable
Booked
Next available slot (example)
Contact lens wearer with a red eye. NHS advice is to be seen urgently by an optician, GP or NHS 111.
Optometrist's decisionRecord decisionAdd reason
Clinician view only. Patients never see this summary. Synthetic example.
The patient explains it in their own words. Saha opens the conversation on your website and offers only the services you've switched on. There's nothing to download. Owner: The patient. Saha chat on a phone: “Hi, I'm Saha. I'll ask a few questions so the optometrist has everything they need before your appointment. What's bothering you about your eyes today?”
Safety questions come before anything else. Emergency signs are checked first, with simple yes or no answers. The assistant screens for danger signs. It does not diagnose. Owner: Saha assistant. The patient says their left eye has been red and sore since yesterday. Saha asks: “Have you noticed any sudden loss or change in your vision?” with Yes and No buttons.
Then the questions your clinician would ask. Each service has its own questions, written by Saha's clinical team and accepted by your superintendent. Answers are saved section by section, not as a chat transcript. Owner: Saha assistant. Saha asks whether the patient wears contact lenses (they answer yes, daily) and whether bright light is uncomfortable or there is any discharge.
Anything urgent leaves the queue at once. If an answer suggests an emergency, the patient is told to call 999 or go to A&E straight away, using NHS wording. It is never put in a queue, and your team is alerted. Owner: Safety guardrail. A different patient says their eye suddenly went blurry. Saha replies: “A sudden change in your sight needs urgent care. Please go to A&E or call 999 now. I won't put this in a queue.” A safety guardrail note says the practice team has been alerted.
The patient chooses a time that suits them. When the questions are done, the patient picks an appointment from the times your practice has set. A registered clinician reviews their answers before the appointment. Owner: The patient. Saha says: “Thank you, that's everything the optometrist needs. Your answers are ready for them to review. Please choose a time that suits you.” Appointment times are shown.
A professional reviews it and makes the decision. The clinician sees a prepared summary, marked as decision support, with any flags raised in NHS wording. They assess the patient and decide. The AI never diagnoses or decides urgency. Owner: A registered professional.
Emergency wording follows NHS guidance on red eye and eye injuries. Urgent eye care is provided by accredited optometrists where commissioned (CUES). The software is registered with the MHRA as a Class I medical device; registration is not approval. Intake testing continues, and every case is reviewed by a professional.
We're here for you. Your care, your way.
For patients
What happens when you ask for help.
1
Tell us what's wrong
In your own words, on your phone or computer. Start in the language you're most comfortable with.
2
Answer a few safety questions
Simple questions first, to make sure you're in the right place.
3
Choose a time
Pick an appointment that suits you. If you're paying for a private service, you'll see the price first.
4
A professional looks after you
A registered pharmacist, prescriber or optometrist reviews your answers and makes every decision about your care.
Is it an emergency?
Call 999 or go to A&E. For urgent help that isn't an emergency, use NHS 111 online or call 111. Please don't wait for an online consultation.
Try it yourself · synthetic data
Follow a request from hello to closed.
Step through three pathways. See what the person sees, what the team sees, and the moment a professional takes over. Nothing here is real: no patient data, bookings or payments.
AIOS-DEMO-01Adult with a sore throat for three days contacts a community pharmacy.
What the person sees
Hi, I've had a sore throat for three days. Can the pharmacy help?
I can help you get to the right place. First, a quick safety check: are you having difficulty breathing, unable to swallow, drooling, or making a high-pitched sound when you breathe?
No, none of those.
What the team sees
AI-supported step · Front-door assistant
Request
AIOS-DEMO-01 · web chat
Consent
Recorded for this request
Language
English · no interpreter requested
Emergency signs
None reported (not a clinical assessment)
Nothing written to any clinical system
Pharmacy First sore throat pathway: 5 years and over. The pharmacist assesses and decides.
Step 1 of 5, Front door. Owner: Front-door assistant.
Concept demonstration only. Named systems show the intended ecosystem position only. Any integration requires supplier agreement, technical validation, information governance and local clinical assurance.
Less admin, more care
You focus on patients and revenue. We handle the rest.
Your team does
See patients and make every clinical decision
Dispense, supply or treat
Choose your services and set your prices
Saha handles
Your website and web address
Ready-written services, kept up to date
Triage questionnaires and safety questions
Bookings, reminders and rebooking
Stripe payments, matched to each consultation
Royal Mail labels and tracking
Register checks and the audit trail
Follow-up check-ins (early access)
In development AI drafts your pages and questionnaires. Nothing is published until you press Save.
What we'll measure together in a pilot
Time from request to professional review
Consultations completed
Follow-ups completed
Admin time per consultation
These are measures, not promises. We agree them with you up front and report against your own data.
What's inside Saha AIOS
Every module. One governed core.
Everything an online service needs, built to work together.
Every module shares the same core: consent, roles, audit and safety routing. Scroll or tap a module to open it.
01 · Saha Front Door
Where people meet you.
Chat and voice assistants, eye-triage landing pages and QR entry points, built for multilingual entry from the first hello.
AI limit Answers public questions from approved content only. Emergency signs go straight to 999 or NHS 111.
02 · Saha Triage
Triage that knows its limits.
Pathway-specific questions, red-flag checks and photo upload where a service needs it, all before a professional sees the case.
AI limit Summarises answers and raises red flags for the professional. It never decides eligibility or urgency.
03 · Saha Consult
Every decision, signed by a person.
Professionals review the case, notes and history, then approve or decline with a reason. Every action is written to the audit trail.
AI limit Drafts the case summary as decision support. The pharmacist, prescriber or optometrist decides.
04 · Saha Storefront
Your name on the door.
A website in your organisation's name and colours, at its own web address, with your company and regulator details in the footer.
AI limit Page templates are built to ASA/CAP rules, so public pages never advertise prescription-only medicines.
05 · Saha Pay
Payments, matched to each order.
Payment links, invoices and subscriptions through Stripe, matched to the consultation they belong to.
AI limit Card details are never typed into chat. Stripe handles every payment.
06 · Saha Govern
Governance that runs, not sits in a folder.
Register checks, role-based capability, audit logs, incident and data-breach workflows, with SOPs and hazard log kept in step with the platform.
AI limit GovMan flags gaps and expiring documents. People review and sign off.
AIOS coreconsent · roles · audit · safety
01 Saha Front Door
Can I get help today?Yes. A quick safety check first.ENURGUPL+
Where people meet you.Chat and voice assistants, eye-triage landing pages and QR entry points, built for multilingual entry from the first hello.AI limit: Answers public questions from approved content only. Emergency signs go straight to 999 or NHS 111.
02 Saha Triage
Other medicines?Allergies?Chest pain? Red flag → 999
Triage that knows its limits.Pathway-specific questions, red-flag checks and photo upload where a service needs it, all before a professional sees the case.AI limit: Summarises answers and raises red flags for the professional. It never decides eligibility or urgency.
03 Saha Consult
AIOS-DEMO-01Summary readyApproveDeclineReason required · signed by a person
Every decision, signed by a person.Professionals review the case, notes and history, then approve or decline with a reason. Every action is written to the audit trail.AI limit: Drafts the case summary as decision support. The pharmacist, prescriber or optometrist decides.
04 Saha Storefront
yourpharmacy.saha.co.uk
Your name on the door.A website in your organisation's name and colours, at its own web address, with your company and regulator details in the footer.AI limit: Page templates are built to ASA/CAP rules, so public pages never advertise prescription-only medicines.
05 Saha Pay
Consultation (example)£25.00Stripe linkPaidMatched to the consultation
Payments, matched to each order.Payment links, invoices and subscriptions through Stripe, matched to the consultation they belong to.AI limit: Card details are never typed into chat. Stripe handles every payment.
06 Saha Govern
GPhC register verifiedDBS reviewedIndemnity expires in 30 days
Governance that runs, not sits in a folder.Register checks, role-based capability, audit logs, incident and data-breach workflows, with SOPs and hazard log kept in step with the platform.AI limit: GovMan flags gaps and expiring documents. People review and sign off.
Saha Front Door: Where people meet you. Chat and voice assistants, eye-triage landing pages and QR entry points, built for multilingual entry from the first hello. AI limit: Answers public questions from approved content only. Emergency signs go straight to 999 or NHS 111.
Saha Triage: Triage that knows its limits. Pathway-specific questions, red-flag checks and photo upload where a service needs it, all before a professional sees the case. AI limit: Summarises answers and raises red flags for the professional. It never decides eligibility or urgency.
Saha Consult: Every decision, signed by a person. Professionals review the case, notes and history, then approve or decline with a reason. Every action is written to the audit trail. AI limit: Drafts the case summary as decision support. The pharmacist, prescriber or optometrist decides.
Saha Storefront: Your name on the door. A website in your organisation's name and colours, at its own web address, with your company and regulator details in the footer. AI limit: Page templates are built to ASA/CAP rules, so public pages never advertise prescription-only medicines.
Saha Pay: Payments, matched to each order. Payment links, invoices and subscriptions through Stripe, matched to the consultation they belong to. AI limit: Card details are never typed into chat. Stripe handles every payment.
Saha Govern: Governance that runs, not sits in a folder. Register checks, role-based capability, audit logs, incident and data-breach workflows, with SOPs and hazard log kept in step with the platform. AI limit: GovMan flags gaps and expiring documents. People review and sign off.
Governed AI agents
Every agent has a job, a written limit and a person to hand back to.
Front-door assistant
Answers public questions about your services, opening hours and how to book, by chat or voice, in plain language.
Limit Never gives a diagnosis or treatment decision. Urgent symptoms are directed to 999 or NHS 111.
Eye-triage landing pages
A configurable front door for optometry practices: symptom capture, emergency-sign routing and booking with an accredited optometrist.
Limit Does not interpret eye findings or decide urgency. Clinical triage stays with accredited optometrists.
Online clinic builder
Launch a branded online clinic on your own web address, with services, consultation questionnaires and team roles.
Limit Nothing goes live until your responsible professional has approved it.
Intake & preparation agent
Pathway-specific questionnaires that turn a conversation into a structured, consented summary for the professional.
Limit Prepares information only. Never determines eligibility.
Scheduling agent
Clinician availability, bookings, reminders and rebooking across in-person, phone and video appointments.
Limit Cannot bypass a required consultation or overbook a clinician.
Payments agent
Secure payment links, invoices and subscriptions through Stripe, matched to the consultation they belong to.
Limit Never asks for card details in chat. Payments are handled by Stripe.
Follow-up & outcomes agent
Scheduled check-ins, outcome capture and an exceptions queue for anything that needs a person.
Limit Escalates rather than reassures when something changes.
GovMan assurance
Professional register checks, role-based capability, audit trails, incident and data-breach workflows, and policy guardrails.
Limit No one gets clinical capability until a person has reviewed their register entry.
Command centre
One live view of queues, exceptions and service performance across every site.
Limit Shows what needs a person. It does not make the decision.
Live avatar assistant
A consented, face-to-face conversational assistant for the web and in-store kiosks.
Limit Public information only. No access to records, payments or clinical decisions.
For regulators, commissioners & governance leads
What the AI does. What it never does. Who is accountable.
Saha AIOS is decision support and workflow, not autonomous care. This chapter sets out our intended purpose, the human boundary, accountability, verification and data protection, with a link to every public record.
Intended purpose
Decision support and workflow, not autonomous care. Saha's clinical triage and support system is registered with the MHRA as a Class I medical device (Ref. 38301). Registration is not MHRA approval, certification or endorsement.
No AI agent may issue, approve or modify a prescription without human sign-off. Clinical assessment, eligibility, urgency and referral decisions sit with qualified professionals.
An active clinical risk management process aligned with DCB0129 and DCB0160, with a maintained hazard log under a named Clinical Safety Officer. A completed formal compliance assessment has not yet been published.
Diagnose, prescribe, or decide eligibility or urgency
Queue an emergency instead of directing it to 999 or NHS 111
Advertise prescription-only medicines to the public
Ask for card details, passwords or NHS login details in chat
Use identifiable patient data to train AI models
Replace your system of record without an assured integration
Who does what
Clear lines. Clear accountability.
Saha builds and runs the platform. Your organisation stays in charge of every clinical decision. As you scroll, each duty moves into its owner's column.
Saha AIOS
Saha Care Ltd · platform
Builds, hosts and runs the platform
Manufactures the triage software (MHRA Class I registered)
Writes and maintains service content for your clinical sign-off
Checks people and premises against official registers
Hosts your website and web address
Keeps platform SOPs, hazard log and audits current
Holds NHS DSPT standards met and Cyber Essentials
Your organisation
Pharmacy, practice or clinic · clinical
Superintendent or clinical lead accepts each service version
Professionals make every clinical decision
Dispenses, supplies or treats
Chooses services and sets prices
Your brand, company and regulator details
The person
Patient or customer · care
Books on your website or assistant
Answers the pre-consultation questions
Pays online through Stripe
Is contacted by a professional if a red flag is raised
Receives care or medicine from you
Verification
Every person. Every premises. Checked.
Before your organisation goes live, and before anyone on your team can work, Saha checks them against the official registers. Expired documents stop counting on the day they expire.
Missing
Supplied
Verified
0 of 8 verified
PremisesMissing
Your premises
9••••00
GPhC premises register
CompanyMissing
The company behind it
0••••••0
Companies House
SuperintendentMissing
Your superintendent
2••••00
GPhC register
CliniciansMissing
Every prescriber and clinician
•••••••
Their own register: GPhC, GMC, GOC or NMC
StaffMissing
Right to work
W•• ••• •••
GOV.UK share-code service
StaffMissing
Identity
ID ••••
Stripe Identity, where the role requires it
StaffMissing
DBS certificate
00•• •••• ••••
Reviewed by a person
StaffMissing
Indemnity cover
Policy ••••
Reviewed by a person
Where a register can't be checked automatically, a person checks it. Numbers are masked examples, never a real registrant. Nobody gets clinical access until their register entry has been reviewed.
Rails, not rip-and-replace
Works with the services you already trust. Your records stay in your systems.
Register & identity checks
GPhC registers
Companies House
GOV.UK right to work
Stripe Identity
Payments
Stripe payment links
Stripe invoices
Stripe subscriptions
Delivery
Royal Mail labels and tracking
Intended position
Designed to hand off to
Pharmacy service systems
GP notification routes
OPERA
NHS e-Referral Service
Your PMR
Named systems show the intended ecosystem position only. Any integration requires supplier agreement, technical validation, information governance and local clinical assurance.
Inspection-ready
Questions an inspector might ask.
Straight answers, with the public record linked where one exists. Clinical safety documents are shared during assurance.
Saha's clinical triage and support system is registered with the MHRA as a Class I medical device (Ref. 38301). Registration is not MHRA approval or endorsement.
Saha's clinical team writes and maintains each service. The organisation's superintendent or clinical lead accepts each version before it is offered. Nothing goes live until that acceptance is recorded.
The person is directed to 999, A&E or NHS 111 straight away, using NHS wording. It is never queued, no booking is made and the team is alerted.
The registered professional. Assessment, eligibility, urgency, prescribing and referral decisions are made and signed by a person. No AI agent may issue, approve or modify a prescription without human sign-off.
Approvals and declines with reasons, service acceptances and register checks are written to audit logs, with role-based access for each team member.
An active clinical risk management process is aligned with DCB0129 and DCB0160, with a maintained hazard log under a named Clinical Safety Officer. A formal compliance assessment has not yet been published. Clinical safety documents are shared during assurance.
Bring one pathway, one hand-off and the system it lives in today. We map where time and information are lost.
45 minutes · no patient data
02
Configure and assure
We configure services, agents and limits. You review the DPIA, hazard log and SOP changes first.
Your sign-off first
03
Pilot and measure
Run in a defined setting against measures agreed up front. Benefits stay hypotheses until your data says otherwise.
Measures agreed up front
Questions
Frequently asked questions.
No. Saha Care Ltd builds and runs the platform. Medicines are dispensed by GPhC-registered pharmacies, and care is given by the registered professionals using Saha.
Saha sets up your organisation and invites your admin. We check your people and premises, your superintendent accepts the services, and you add your brand and payments. Go live unlocks when all ten checks pass.
Saha's clinical team writes each service and keeps it current. Your superintendent accepts each version before you offer it, and you set your own prices.
No. The record of care stays in your approved system. Saha prepares the hand-off so nobody re-types it. Any integration needs supplier agreement, technical validation, information governance and local clinical assurance.
Yes. You get a storefront in your name and colours at your own Saha web address. Connecting a domain you already own is in development.
Get in touch and we'll talk you through it for the services you want to offer.
Join Saha
Ready to take your clinic online, safely?
Tell us about your pharmacy or clinic, or bring one pathway to a 45-minute workflow discovery. We'll map it with you. No patient data is needed.
Saha handles
